parcelLab Chrome Plugin: Streamline Customer Service with Real-Time Tracking Information
The parcelLab Chrome plugin, developed by parcelLab GmbH, is a valuable tool for customer service teams looking to enhance their productivity and improve the post-purchase customer experience. This free plugin allows agents to retrieve and display real-time tracking information directly within their Chrome browser, eliminating the need to switch between multiple applications.
With the parcelLab Chrome extension, customer service agents can access all relevant tracking details for every order in one view, alongside customer information. The extension highlights any shipping disruptions, enabling agents to quickly identify and address issues, leading to a better customer experience and reduced call handle times.
Key features of the parcelLab Chrome plugin include automatic display of up-to-date information such as customer name, recipient address, carrier, order and tracking numbers, delivery status, and product details. Agents can also view earlier shipping activity, estimated delivery dates, and access additional carrier data like delivery location. The plugin also allows agents to search by order or customer email to view full buying history, resend email communications, and initiate returns.
By streamlining the retrieval of tracking updates and providing a comprehensive view of all necessary information, the parcelLab Chrome plugin reduces workload and enables agents to resolve customer inquiries faster. This results in a better customer experience, accurate answers delivered quickly, and improved conversations that build trust and loyalty.
To learn more about pricing and availabilities, contact parcelLab at
